Where and how do you ship? We ship via USPS Priority Mail, to ensure your cookies arrive as fresh as possible.
We ship our cookies Monday through Friday, typically within 1 -2 business days of ordering. Washington State orders generally arrive in 1 or 2 days after we ship them, while East Coast orders usually take 3 days.
We avoid having your cookies sit in a hot post office over the weekend. This means that based on the weather and the destination, we may ship an order on Monday that would otherwise go out on Thursday or Friday.
During the winter holidays the Post Office is very busy and frequently faces delays. Please take this into consideration when planning for holiday orders. We aim to update our website with delays accordingly.
Do you ship to APOs, International/Canada? We ship to APOs and Canada, however since our cookies are soft, chewy and preservative free, we don't recommend shipping them to destinations that will require more than 3 or 4 days in transit. Our website accepts APOs and Canadian
When will my order arrive? We generally ship in 1-2 business days. Transit time is an additional 1-3 days.
As a very small business, we can get overwhelmed during peak times, such as the winter holidays. We will aim to announce any backlogs or anticipated delays.
If you have not received an email notifying you of fulfillment by the third business day after your order is placed, please let us know at inquiry@pinckneycookiecafe.com.
What are the shipping preferences before checkout? We offer: Standard Shipping, Future Ship Date, and Curbside Pickup.
Standard Shipping - We process orders in the order received. Standard Shipping orders are shipped as soon as possible between Monday and Friday.
Future Ship Date - You can select the date you want the cookies to arrive at least 2 weeks in the future. When choosing your date, please keep in mind that USPS arrival dates (other than Priority Express) are not guaranteed.
Curbside Pickup - We offer next day curbside pickup Monday - Friday between 12:30 and 5:30 PM. You will receive an email when your order is ready for pickup.
I entered the wrong address—what do I do? We do ask that you double and triple-check the Shipping Address given at Checkout.
If your order has not yet shipped, please call us at 425-283-9993 and we will cheerfully take care of that for you!
I got an email saying my order was delivered, but I can’t find my package. First, please double-check the address given at checkout in your emailed receipt for any typos. If the address is correct, please check with your neighbors. The Post Office may have misdelivered the package, or it may have been stolen. You can contact your local Post Office to see if they are able to find it.
