We’re located at 12305 120th Ave NE, Suite D, Kirkland, WA Kirkland, WA, just outside of Seattle. Our soft open hours are Tuesday to Saturday: 11 AM - 7 PM: Sunday: 12 AM - 6 PM.
We're still waiting for our big wall sign, but you'll find us nestled between the Box and Burgers restaurant and the Chiropractor's office.
You can purchase our cookies online for nationwide shipping— just click on “Shop” to get started. We’re also at Seattle-area farmers markets and have a cookie cafe in Kirkland, WA. Please visit “Find Us” above for more details.
No, however we do offer delivery for corporate and event orders. Click on Corporate and Events above to learn more.
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No, however we offer next day curbside pickup at our baking facility down the street, Monday to Friday between 12:30 and 5:30 PM.
Yes. We offer e-gift cards that can be used online. E-gift cards are codes which are automatically generated and sent to you via email. You can then forward the email to the intended recipient.
Note: E-gift cards cannot be used in store nor at the markets.
We ship via USPS Priority Mail, to ensure your cookies arrive as fresh as possible.
We ship our cookies Monday through Friday, typically within 1 -2 business days of ordering. Washington State orders generally arrive in 1 or 2 days after we ship them, while East Coast orders usually take 3 days.
We avoid having your cookies sit in a hot post office over the weekend. This means that based on the weather and the destination, we may ship an order on Monday that would otherwise go out on Thursday or Friday.
During the winter holidays the Post Office is very busy and frequently faces delays. Please take this into consideration when planning for holiday orders. We aim to update our website with delays accordingly.
We ship to APOs and Canada, however since our cookies are soft, chewy and preservative free, we don't recommend shipping them to destinations that will require more than 3 or 4 days in transit. Our website accepts APOs and Canadianaddresses, but we suggest determining how long it will take the cookies to clear customs and arrive at their destination before ordering.
We generally ship in 1-2 business days. Transit time is an additional 1-3 days.
As a very small business, we can get overwhelmed during peak times, such as the winter holidays. We will aim to announce any backlogs or anticipated delays.
If you have not received an email notifying you of fulfillment by the third business day after your order is placed, please let us know at inquiry@pinckneycookiecafe.com.
We offer: Standard Shipping, Future Ship Date, and Curbside Pickup.
Standard Shipping - We process orders in the order received. Standard Shipping orders are shipped as soon as possible between Monday and Friday.
Future Ship Date - You can select the date you want the cookies to arrive at least 2 weeks in the future. When choosing your date, please keep in mind that USPS arrival dates (other than Priority Express) are not guaranteed.
Curbside Pickup - We offer next day curbside pickup Monday - Friday between 12:30 and 5:30 PM. You will receive an email when your order is ready for pickup.
We do ask that you double and triple-check the Shipping Address given at Checkout. Unfortunately once a package has been shipped, USPS does not allow for changes to the address. We are also unable to reship the same batch of cookies, as they often take weeks to be returned to sender. Any cookies with the wrong address will need to be completely replaced.
If your order has not yet shipped, please call us at 425-283-9993 and we will cheerfully take care of that for you!
First, please double-check the address given at checkout in your emailed receipt for any typos. If the address is correct, please check with your neighbors. The Post Office may have misdelivered the package, or it may have been stolen. You can contact your local Post Office to see if they are able to find it.
Our cookies are all-natural and preservative-free! Please refrigerate your cookies and freeze any cookies that won’t be eaten within 2 or 3 days of arrival. Wrapped cookies can be stored for at least 4 months in the freezer.
Our cookies are delicious right out of the refrigerator. Frozen cookies left out on a plate will thaw in 15 minutes; pop them in the microwave at power level 1 or 2 if you prefer them warm.
Yes! We have gift wrapping options, as well as Personalized Cookie Gifts that have your custom message printed on the packaging. You can even select a specific arrival date during checkout to make sure it shows up for the special day!
Currently they are not, though we are looking forward to the day that we have a separate facility. We do have a separate gluten-free area, as well as separate tools and utensils. We clean the mixer before making gluten-free cookies, and periodically test our products for gluten contamination. To ensure that as many people as possible can enjoy our cookies, we are very careful to prevent cross contamination. However, we recommend that those with severe Celiac disease do not consume our cookies. Until we have a separate gluten-free facility, we can't guarantee zero cross contamination.
We use Walnuts and/or unsweetened shredded coconut in several of our cookie flavors. We also use Macadamia nuts and Pecans. All of our Miracle cookies contain almond flour as a part of our custom Miracle gluten-free flour mix. Coconut oil is part of our butter replacement.
Our area is peanut-free, but we lease space in a commercial kitchen, where peanuts may be used in other parts of the facility. We prepare our cookies in our own dedicated area, but we use common shared spaces, such as the ovens, the walk-in refrigerator, and the dish pit. See individual cookie descriptions for their key ingredients.
Since we don't sell packaged cookies in retail locations, we do not have official nutrition facts available. Here is a complete list of our cookies and their ingredients.
No, We do not have any sugar-free or sugar-alternative cookies. We use pure dark brown cane sugar and pure cane sugar in our cookies.
Yes! Pinckney Cookie Cafe is a great option for a wide variety of events, including weddings, corporate meetings and events, and parties and other celebrations. Please click Corporate and Events above to get started.
For orders to more than 10 addresses, please email inquiry@pinckneycookiecafe.com. We will send you a spreadsheet for the addresses and will bill you for them in one order.
Yes. Please click on Corporate and Events above to get started.
Yes! A box of Pinckney Cookie Cafe Cookies makes a wonderful gift as a client thank you, a morale builder for employees working remotely, an employee appreciatedday, a team gift and more.
Please click on Corporate and Events above to get started.
Yes, but on a case by case basis. We do not have a wholesale program nor a standard wholesale catalog. Please email inquiry@pinckneycookiecafe.com for more information.
Please email us at inquiry@pinckneycookiecafe.com — we’re delighted to help.
