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inquiry@pinckneycookiecafe.com

FAQ

Orders

Where is your store and what are your hours?
Currently we are an online only business and do not have a physical walk-in location, so we don’t have store hours!

Where can I buy your cookies?
There are three ways to purchase our cookies online.

Pinckney Cookie Cafe: Online ordering here at lovethesecookies.com is the primary way we sell our cookies. We ship nationwide and to Canada. We also provide curbside pickup and local delivery.

New Day Cooperative Distribution: This is a grocery home delivery service for cookie lovers in Seattle or on the Eastside. Pinckney Cookie Cafe is a founding member, and it is owned and operated by your favorite local and mission-driven producers. Order online rethinkinggroceries.coop by Thursday at noon and your groceries will be delivered to your door on Saturday

Seattle Area Farmers Markets: We participate in the University District and West Seattle virtual Farmers Markets. Go to WhatsGood to browse and shop. For the University District Farmers Market, order by midnight on Thursday, and pick up your cookies at the WhatsGood tent on Saturday. For the West Seattle Farmers Market, order by midnight on Friday, and pick up your cookies at the WhatsGood tent on Sunday.

We love to meet fellow cookie lovers at farmers markets, but have discontinued in-person participation due to the pandemic. Keep an eye on our email newsletters and social media to be notified when our booth returns to your favorite market.

Do you offer delivery (UberEats/Grubhub/Caviar/Messenger Services/etc.)?
We are an online only business and it is not practical for us to offer on demand delivery. We do offer delivery through our participation in New Day Cooperative Distribution. We have just introduced next-day, local delivery, Monday - Friday in Kirkland, WA (zip codes 98033 and 98034). Order by 5:00pm and receive your cookies with contactless delivery the next weekday. Be sure to sign up for our newsletter, to be the first to hear about new offerings at Pinckney Cookie Café!

Can I pickup if I’m local?
Yes! Curbside Pickup is now one of our standard shipping options. Scheduled curbside pickup is available Tuesdays (4:00pm - 6:00pm), Thursdays (11:00am - 1:00pm) and Saturdays (1:00pm - 3:00pm). Instructions are provided in your confirmation email when you order. 

Can I buy a gift card?
Yes. We offer e-gift cards for our website! E-gift cards are codes which are automatically generated and sent to you via email. If you did send it to yourself, you can forward the email to the intended recipient. If you are sending multiple virtual gift cards, please purchase them separately to ensure that the codes are sent to the proper email addresses.

Why have your prices gone up?
Because we want to continue baking the quality of cookies you’ve come to expect from Pinckney Cookie Cafe. Rising costs across the economy, from rent to labor to supplies, necessitates the need for a higher price. We’re proud to use extremely high-quality ingredients, including dark Belgian chocolate (the number one ingredient in all of our cookies containing chocolate), imported pure vanilla extract, Meadowbrook Butter and Woodinville Whiskey Co bourbon, among many others. We also ensure that our employees are paid a fair wage and that we can continue to grow as a company, which translates to more cookie giveaways, more new flavor launches and more cookies delivered to you. Our founder and chief cookie monster, Michael, breaks it down in this video.

Shipping

Where and how do you ship?
We ship via USPS Priority Mail, to ensure your cookies arrive as fresh as possible. We ship our cookies Monday through Friday. Washington State orders generally arrive the day after we ship them, while East Coast orders can take up to 4 days.

Please note, during the Holidays, the Post Office is very busy, and frequently faces delays. Please take this into consideration when planning for holiday orders.

Do you ship to APOs, International/Canada?
Yes, however since our cookies are soft, chewy and preservative free, we don't recommend shipping them to destinations that will require more than 3 or 4 days in transit. Our website accepts APOs and Canada addresses, but we suggest determining how long it will take the cookies to clear customs and arrive at their destination before ordering.

When will my order arrive?
We generally ship in 1-3 business days, and will notify you if there will be a delay. Transit time is an additional 1-3 days of transit time depending on the destination and the chosen shipping option. As a very small business, however, we can be overwhelmed — especially during the holidays. We appreciate your patience and understanding as we work as hard as possible to get orders out speedily.

If you have not received an email notifying you of fulfillment by the fifth business day after your order is placed, please let us know at inquiry@pinckneycookiecafe.com.

What are the shipping preferences before checkout?
We have 5 different shipping options: Standard Shipping, Mon - Thur Shipping,   Future Ship Date, Local Delivery and Curbside Pickup.
Standard Shipping - We process orders in the order received and Standard Shipping orders are shipped as soon as possible.
Mon - Thur Shipping - If your "place in line" would result in your order sitting in the Post Office over the weekend, we will delay shipping it until Monday to ensure freshness. This is recommended for orders being shipped outside of Washington state, especially during hot summer weather.
Future Ship Date - This makes it easy to have fresh cookies arrive just in time for a  birthday or other special occasion, or after an out of town recipient returns home. You can enter the date you want the cookies to arrive at least 2 weeks in the future. When choosing your date, please keep this in mind that USPS arrival dates (other than Priority Express) are not guaranteed.
Kirkland M-F Delivery - New! We offer next-weekday, contactless delivery in Kirkland, WA, zip codes 98033 and 98034. You will receive details in your order confirmation email.
Curbside Pickup - We offer scheduled curbside pickup Tuesdays (4:00pm-6:00pm), Thursdays (11:00am-1:00pm) and Saturdays (1:00pm-3:00pm). You will receive instructions in your order confirmation email.

I entered the wrong address, what do I do?
We do ask that you double and triple-check the Shipping Address given at checkout, as unfortunately once a package has been shipped, USPS does not allow for changes of address. We are also unable to reship the same batch of cookies, as they often take weeks to be returned to sender. Any cookies with the wrong address will need to be completely replaced.

If your order has not yet shipped, please feel free to email us at inquiry@pinckneycookiecafe.com, and we will cheerfully take care of that for you!

I got an email saying my order was delivered, but I can’t find my package.
Unfortunately, there are a variety of possibilities. First, please double check the address given at checkout in your emailed receipt for any typos. If the address is correct, please check with your neighbors. The Post Office may have misdelivered the package, or it may have been stolen. You can contact your local Post Office to see if they are able to find it.

Cookies and Ingredients

How long do your cookies last?
Our cookies are all-natural and preservative-free! Please refrigerate your cookies and freeze any cookies that won’t be eaten within a day of arrival. Wrapped cookies can be stored for at least 4-6 months in the freezer.

How long should I wait to eat my cookies after taking them out of the refrigerator or freezer?
Our cookies are delicious right out of the refrigerator. Frozen cookies left out on a plate will thaw in 15 minutes; pop them in the microwave at low power if you prefer them warm.

Can I ship a gift box for holidays/birthdays?
Yes! We have gift wrapping options, as well as Personalized Cookie Gifts that have your custom message printed on the packaging. You can even select a specific arrival date during checkout to make sure it shows up for the special day!

Are your Miracle Cookies produced in a separate facility?
Currently they are not, though we are looking forward to the day that we have a separate facility. We do have a separate gluten-free area, as well as separate tools and utensils. We clean the mixer before making gluten-free cookies, and periodically test our products for gluten contamination.
To ensure that as many people as possible can enjoy our cookies, we are very careful to prevent cross contamination. However, we recommend that those with severe Celiac disease do not consume our cookies. Until we have a separate gluten-free facility, we can't guarantee zero cross contamination.

I'm allergic to nuts, can I eat your cookies?
We use walnuts and/or unsweetened shredded coconut in several of our cookie flavors. All of our Miracle cookies contain almond flour as a part of our custom Miracle gluten-free flour mix, as well as coconut oil as part of our butter replacement.
Our area is peanut-free, but we lease space in a commercial kitchen, where peanuts are used in other parts of the facility. We prepare our cookies in our own dedicated area, but we use common shared spaces, such as the ovens, the walk-in refrigerator and the dish pit.
See the individual cookie descriptions for their key ingredients.

What are the nutrition facts/calories for the cookies?
Since we don't sell packaged cookies in retail locations, we do not have official nutrition facts available. Here is a complete list of our cookies and their ingredients.

Do you offer sugar free/diabetic friendly options?
No. We do not have any sugar-free or sugar-alternative cookies. We use pure dark brown cane sugar and pure cane sugar in our cookies.

Larger Orders

Do you do catering and events?
Yes! Pinckney Cookie Cafe is a great option for a wide variety of events, including weddings, corporate meetings and events, and parties and other celebrations. Please email inquiry@pinckneycookiecafe.com to arrange your event.

How can I send cookies to multiple addresses without entering each order individually?

For orders to more than 10 addresses, please email inquiry@pinckneycookiecafe.com. We will send you a spreadsheet for the addresses and will bill you for them in one order.

Do you offer volume discounts?
Yes. Please email inquiry@pinckneycookiecafe.com for orders greater than 10 dozen cookies.

Do you do business gifting?
Yes! A box of Pinckney Cookie Cafe Cookies makes a wonderful gift as a client thank you, a morale builder for employees working remotely, a team gift and more. Please email inquiry@pinckneycookiecafe.com for more information.

Do you do wholesale?
Yes, but only on a case by case basis. We do not have a wholesale program and a standard wholesale catalog. Please email inquiry@pinckneycookiecafe.com for more information.

Have another question? Please email us at inquiry@pinckneycookiecafe.com — we’re delighted to help.